Employment Opportunities

Current Employment Openings:

Crisis Navigator - Full-Time, HOPE Food Pantry, Mansfield, OH

The Crisis Navigator is responsible for providing case management services to eligible families and individuals. The position will be required to perform crisis navigation with clients, utilize community services, and develop plans.

Essential Duties and Responsibilities:

• Provide ongoing case management services to help navigate other available services and resources, access and refer to other community agencies as appropriate to meet client needs, and perform follow-up to ensure community services are provided and reassess the situation if needed.

• Provide initial assessments, determine program eligibility, and establish case files for new clients assigned to their caseload.

• Assists clients in developing and achieving program goals and objectives to ensure clients gain stability.

• Assist the Pantry Specialist in the day-to-day operations of the pantry, including but not limited to: stocking, checking in guests, shopping with guests, and accepting donations. Maintain comprehensive case files on an ongoing basis, consistent with requirements established by the Program Coordinator. All client files should be kept up to date and always organized.

• Facilitate one-on-one interviews with clients to determine eligibility for the program or to connect with community resources. Be able to create individualized budget plans.

• Work with the Program Coordinator and staff, which may include managing case files, entering monthly statistical data into the database, and restocking forms.

• Attend all facility, agency staff, and community meetings, as well as training sessions, as needed.   

• Ensures that all clients are protected in terms of dignity, rights, confidentiality, and standard of service.

• Maintains data and statistics on clients as required by funding agencies and Catholic Charities.

• Assists in providing workshops for clients if needed, such as money management workshops.

• Regular attendance is essential for this position.

• Demonstrates a passion for the agency’s mission and values and a drive to put them into action.

• Performs other related duties as assigned by supervisor.

Knowledge, Skills, and Abilities Required

• An entry-level position requires prior knowledge or experience in Social Services or another related field. A bachelor’s degree from an accredited college or university, or sufficient work-related experience, is preferred.   

• Must be able to work with diverse groups of people, break down complex client issues, identify the underlying needs of individuals, and develop a plan.

• Must know community resources.

• Be a pleasant, compassionate ear to those who are struggling or facing emergencies. 

• Must have a valid driver’s license and reliable transportation depending on work location. 

• Possess excellent written and verbal communication skills, including being courteous on the phone.

• Pursue this ministry with energy and drive.

• Must successfully pass the required BCI/FBI background check before employment and every five years thereafter.

Qualified candidates should submit a cover letter, resume, and salary expectations to humanresources@toledodiocese.org

(Posted August 26, 2026)

Residential Specialist – Full-Time, Third Shift at Miriam House, Norwalk, OH

Catholic Charities Diocese of Toledo is seeking one full-time, third shift Residential Specialist for Miriam House, in Norwalk, OH.

Miriam House is a transitional housing program that offers safe and stable housing to homeless women, pregnant women and their children. As a 24-hour operation, this full-time Residential Specialist must be available to work nights and weekends on a scheduled basis at the facility.

The Residential Specialist fosters positive communication and steadfast advocacy, assisting women and children throughout their journey at Miriam House. Residential Specialists maintain the facility’s order, cleanliness, and safety, and offer friendly service to our residents while ensuring compliance with house policies and procedures.

Essential Responsibilities

• Respond promptly to the needs of Miriam House residents with a positive, customer-friendly attitude.
• Ensures house residents follow house policies and procedures, maintain their daily schedules, complete assigned chores, are aware of periodic house meetings, are reminded of house activities and workshops, and are respectful housemates and neighbors.
• Responsible for administrative duties, including, but not limited to, answering phones and greeting visitors in a courteous and friendly manner, creating the weekly menu, grocery list, and the resident’s chores schedule, laundry, dispensing medication, and maintaining daily activity logs and reports.
• Responsible for communicating resident information to the Case Manager regularly.
• Upon arrival, assist residents moving into the house.
• Upon resident departure, cleans and prepares the bedroom for the next resident's occupancy.
• Maintains clear, consistent communication with the Program Coordinator regarding operational issues.
• Performs other related duties, as assigned by the Supervisor.

Qualifications

• High school diploma or General Educational Development (GED) required.
• At least 1 year of relevant work experience in a social services environment is desirable.
• Must have and maintain CPR and First Aid certifications.
• Proficiency with Microsoft Excel and Word.
• Maintain a current driver's license and be able to travel within the Diocese of Toledo.
• Successful BCI/FBI background check before employment and every 5 years thereafter.

Qualified candidates please submit cover letter, resume, and salary expectations to: humanresources@toledodiocese.org

(Posted August 26, 2026)

Case Manager - Full-Time, Supportive Housing, Toledo, OH

The Case Manager is responsible for helping stabilize families and individuals in crisis by providing resources and support to educate, empower, and encourage them in a safe, predictable environment. They will work directly with clients to develop and implement an individual service plan, based on their specific needs. May be required to obtain Community Health Worker certification and maintain a caseload upon receiving the same.

Essential functions

• The case manager will conduct an initial assessment of the client's needs, coordinate services, empower individuals and families to overcome barriers to achieving personal and professional goals, and develop strategies to address them.
• Works closely with clients to provide ongoing support in navigating available services and resources to meet their needs and offers appropriate referrals. Maintains regular contact with clients to track progress, adjust plans, and provide ongoing support. Acts as an advocate for client needs in the community.
• Assist clients in developing and working toward personal goals to help them gain independence. These goals may include creating a budget, searching for a job, preparing for a job, completing an education, attending life skills workshops/training, maintaining healthy relationships, or seeking spiritual growth.
• Connect clients with community resources, including housing, healthcare, mental health services, employment programs, and benefits assistance.
• Keep accurate case files, record client interactions, and report outcomes to supervisors in accordance with program and related funding requirements. Case files must be kept current and well-organized.
• Enter client data into applicable client-tracking databases and track and report relevant data for monthly statistics, grants, and other reporting needs.
• Assists the Program Coordinator in maintaining client statistics and completing activity reports.
• Teaches life skills, mentors clients, and advocates for client needs within the community or with partner organizations. The program might require periodic home visits. Each location may have additional specific responsibilities within local case management services.
• Performs other related duties, as assigned by the supervisor.

Qualifications

• Bachelor's degree from an accredited college or university in Social Work, Psychology, or Sociology, with 1-3 years of relevant work experience in social services, case management, or working with vulnerable populations, is highly valued
• Proficiency with Microsoft Excel and Word, and knowledge of local community resources.
• Maintain a current driver's license, with the ability to travel within the Diocese of Toledo.
• Successful BCI/FBI background check before employment and every 5 years.

Qualified candidates please submit cover letter, resume, and salary expectations to: humanresources@toledodiocese.org

(Posted August 26, 2026)